Training in Hospitality Management

Description:

A practical training course that emphasizes guest interaction, communication skills, reservation handling, check-in and check-out procedures, professionalism, grooming, and customer service excellence.

Duration:

120 Hours

Course Modules:

  • Introduction to Hospitality & Front Office Operations
  • Guest Communication & Professional Interaction
  • Reservations & Front Desk Procedures
  • Guest Services & Problem Handling
  • Professional Development & Service Excellence

Outcome:

  • Demonstrate a clear understanding of hospitality operations
  • Confidently manage guest attending procedures using industry-standard practices
  • Communicate professionally with guests through effective verbal and telephone etiquette
  • Maintain high standards of grooming and professional conduct

Certificates will be issued through KHDA e-services.

*Course does not offer any credit hours, any academic or vocational qualifications.

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